A PLU code is printed incorrectly on a receipt. What should you do?

A PLU code is printed incorrectly on a receipt. What should you do?

• A. Ignore and leave as is.
• B. Re-scan or re-enter the correct PLU, verify against shelf tags, and adjust the receipt.
• C. Cancel the order.
• D. Contact supplier.

Answer: (B)

When a PLU code is printed incorrectly, the goal is to make sure the customer is charged the right price and the item is identified correctly. Re-scan or re-enter the correct PLU so the register pulls up the right item and price. Then compare with the shelf tag to confirm the item and its price match what’s labeled on the shelf. If there’s any mismatch, adjust the receipt to reflect the correct price. This keeps pricing accurate, avoids customer confusion, and maintains store pricing integrity. Ignoring the error, canceling the order, or contacting a supplier don’t fix the checkout pricing and aren’t appropriate responses for a misprinted PLU at the register.

When a PLU code is printed incorrectly, the goal is to make sure the customer is charged the right price and the item is identified correctly. Re-scan or re-enter the correct PLU so the register pulls up the right item and price. Then compare with the shelf tag to confirm the item and its price match what’s labeled on the shelf. If there’s any mismatch, adjust the receipt to reflect the correct price. This keeps pricing accurate, avoids customer confusion, and maintains store pricing integrity. Ignoring the error, canceling the order, or contacting a supplier don’t fix the checkout pricing and aren’t appropriate responses for a misprinted PLU at the register.