If a customer asks for a price check on a weighed item, which sequence is correct?

If a customer asks for a price check on a weighed item, which sequence is correct?

• A. Use the PLU/description in the POS, weigh on the scale, and confirm the price on the screen.
• B. Weigh the item first, then look up the PLU.
• C. Look up the PLU after weighing, then weigh again.
• D. Confirm price with the customer before weighing.

Answer: (A)

For price checks on weighed items, the price is determined by the item’s PLU and its actual weight, as shown by the scale and calculated in the POS. The correct sequence is to first pull up the correct PLU or description in the POS, then place the item on the scale so the system uses the measured weight to compute the total price, which appears on the screen for you to confirm with the customer. This order ensures you’re pricing exactly what the customer wants and shows the live, correct total. Weighing before selecting the PLU could lead to identifying the wrong item, and weighing after choosing the PLU adds no new accuracy. Confirming the price before weighing isn’t possible because the price isn’t known until the weight is measured.

For price checks on weighed items, the price is determined by the item’s PLU and its actual weight, as shown by the scale and calculated in the POS. The correct sequence is to first pull up the correct PLU or description in the POS, then place the item on the scale so the system uses the measured weight to compute the total price, which appears on the screen for you to confirm with the customer. This order ensures you’re pricing exactly what the customer wants and shows the live, correct total. Weighing before selecting the PLU could lead to identifying the wrong item, and weighing after choosing the PLU adds no new accuracy. Confirming the price before weighing isn’t possible because the price isn’t known until the weight is measured.