If a customer presents a new fruit with no PLU in the system, what action should you take?

If a customer presents a new fruit with no PLU in the system, what action should you take?

• A. Use the PLU search by description or request a supervisor lookup to locate or add the correct PLU.
• B. Enter the item under a random temporary PLU.
• C. Price by weight without PLU.
• D. Cancel the sale.

Answer: (A)

Accurate pricing and inventory tracking rely on having a PLU for every item. If a customer brings in a fruit that isn’t in the system, first search the PLU database by description to see if a matching code already exists. If you don’t find a match, request a supervisor to perform a lookup or add the new PLU so the item can be assigned the correct price, unit, and department. This keeps pricing consistent, avoids mispricing or inventory gaps, and lets future transactions recognize the item. Entering with a random temporary PLU risks incorrect pricing and inventory disruption, pricing by weight without a PLU can still be misapplied, and canceling the sale would not fulfill the customer’s request. The supervisor-added PLU ensures the item is properly integrated into the system for future sales.

Accurate pricing and inventory tracking rely on having a PLU for every item. If a customer brings in a fruit that isn’t in the system, first search the PLU database by description to see if a matching code already exists. If you don’t find a match, request a supervisor to perform a lookup or add the new PLU so the item can be assigned the correct price, unit, and department. This keeps pricing consistent, avoids mispricing or inventory gaps, and lets future transactions recognize the item. Entering with a random temporary PLU risks incorrect pricing and inventory disruption, pricing by weight without a PLU can still be misapplied, and canceling the sale would not fulfill the customer’s request. The supervisor-added PLU ensures the item is properly integrated into the system for future sales.