What should you do when a customer requests pricing for a brand-new item not yet in the system?

What should you do when a customer requests pricing for a brand-new item not yet in the system?

• A. Refuse service until item is in system
• B. Use the price lookup or supervisor-approved manual entry to establish a temporary price
• C. Randomly assign a price
• D. Scan a similar item and hope

Answer: (D)

When a brand-new item isn’t in the system, the right move is to use the price lookup or get a supervisor-approved manual entry to establish a temporary price. This keeps the checkout flowing and ensures the price is accurate and traceable. A temporary price serves as a placeholder until the item is fully entered into the catalog, and it should reflect the correct unit of measure and department so the price stays consistent across transactions. By following this controlled process, you avoid undercharging or overcharging, and you maintain proper pricing records. Refusing service, guessing a price, or scanning a similar item and hoping for the best can lead to customer frustration and pricing mistakes, which is why they’re not appropriate solutions.

When a brand-new item isn’t in the system, the right move is to use the price lookup or get a supervisor-approved manual entry to establish a temporary price. This keeps the checkout flowing and ensures the price is accurate and traceable. A temporary price serves as a placeholder until the item is fully entered into the catalog, and it should reflect the correct unit of measure and department so the price stays consistent across transactions. By following this controlled process, you avoid undercharging or overcharging, and you maintain proper pricing records. Refusing service, guessing a price, or scanning a similar item and hoping for the best can lead to customer frustration and pricing mistakes, which is why they’re not appropriate solutions.