What steps should you take if there is a weight and PLU discrepancy where the price on the display does not match the item?

What steps should you take if there is a weight and PLU discrepancy where the price on the display does not match the item?

• A. Reweigh, verify PLU, and correct the price before completing the sale.
• B. Increase the price to match the display.
• C. Remove the item and start over.
• D. Ignore the discrepancy if the customer doesn't complain.

Answer: (A)

When a weight and PLU discrepancy happens, the priority is to ensure the customer is charged for the exact item they’re weighing. Start by reweighing the item on the scale to confirm the true weight. Then verify the PLU code against the item to make sure the correct product and unit price are being used. Once both weight and PLU align, adjust the price in the register to reflect the correct unit price for that weight and item, and only then complete the sale. This process catches errors in weighing or mis-scanned PLUs and protects both the customer and the store from incorrect pricing. Increasing the price to match the display without verification can lead to charging the wrong amount and undermines pricing accuracy. Removing the item and starting over wastes time and can confuse the customer. Ignoring the discrepancy, even if the customer doesn’t complain, fails to uphold proper pricing practices.

When a weight and PLU discrepancy happens, the priority is to ensure the customer is charged for the exact item they’re weighing. Start by reweighing the item on the scale to confirm the true weight. Then verify the PLU code against the item to make sure the correct product and unit price are being used. Once both weight and PLU align, adjust the price in the register to reflect the correct unit price for that weight and item, and only then complete the sale. This process catches errors in weighing or mis-scanned PLUs and protects both the customer and the store from incorrect pricing.

Increasing the price to match the display without verification can lead to charging the wrong amount and undermines pricing accuracy. Removing the item and starting over wastes time and can confuse the customer. Ignoring the discrepancy, even if the customer doesn’t complain, fails to uphold proper pricing practices.