What steps should you take if a customer asks for a price check on a weighed item?

What steps should you take if a customer asks for a price check on a weighed item?

• A. Print a price tag and show the customer.
• B. Weigh the item on the scale, then verify the price.
• C. Use the PLU/description in the POS, weigh the item on the scale, and confirm the price shown on the screen.
• D. Remove the item and refund.

Answer: (C)

When a customer asks for a price check on a weighed item, the correct approach is to pull up the item in the POS using its PLU or description, weigh the item on the scale, and confirm the price shown on the screen. This sequence ensures you’re using the exact item in the system, the weight is measured accurately, and the price displayed reflects the correct weight-based total. It prevents mispricing from misidentified products or outdated price tags and gives the customer a transparent, verifiable total. Printing a price tag and showing it isn’t reliable if the live price in the system differs, and removing the item for a refund isn’t the right response to a price check. Weighing alone without confirming the price in the POS can also lead to errors if the item isn’t correctly identified in the system.

When a customer asks for a price check on a weighed item, the correct approach is to pull up the item in the POS using its PLU or description, weigh the item on the scale, and confirm the price shown on the screen. This sequence ensures you’re using the exact item in the system, the weight is measured accurately, and the price displayed reflects the correct weight-based total. It prevents mispricing from misidentified products or outdated price tags and gives the customer a transparent, verifiable total.

Printing a price tag and showing it isn’t reliable if the live price in the system differs, and removing the item for a refund isn’t the right response to a price check. Weighing alone without confirming the price in the POS can also lead to errors if the item isn’t correctly identified in the system.