Which action should be taken when a PLU price is corrected after a sale?

Which action should be taken when a PLU price is corrected after a sale?

• A. The receipt should show the original price only.
• B. The receipt should show no changes.
• C. The corrected price should be reflected on the receipt, with price adjustment notes.
• D. The sale must be canceled.

Answer: (D)

When a PLU price is corrected after a sale, the transaction should be canceled to ensure the customer isn’t charged the wrong amount and the receipt reflects the correct price. Canceling the sale allows you to void the original transaction and reprocess it at the corrected PLU price, keeping the register and customer records accurate and avoiding post-sale price adjustments. Showing the original price or no changes would misrepresent the sale, and attaching a corrected price on the existing receipt with notes can create confusion or misalignment between the receipt and the actual transaction. Canceling and redoing the sale is the clear, consistent way to handle the correction.

When a PLU price is corrected after a sale, the transaction should be canceled to ensure the customer isn’t charged the wrong amount and the receipt reflects the correct price. Canceling the sale allows you to void the original transaction and reprocess it at the corrected PLU price, keeping the register and customer records accurate and avoiding post-sale price adjustments. Showing the original price or no changes would misrepresent the sale, and attaching a corrected price on the existing receipt with notes can create confusion or misalignment between the receipt and the actual transaction. Canceling and redoing the sale is the clear, consistent way to handle the correction.